Terms and Conditions
Terms governing use of the Lokbox services.
Last updated: 13 October 2026
1. Parties and Scope
These Terms of Service govern the use of the Lokbox platform. Provider: Kubilé IT (sole proprietorship), owner Ernesta Kubilé, Chratzernstrasse 2b, 4803 Vordemwald, Switzerland (UID: CHE-190.821.402) ("Lokbox"). Client: any natural or legal person creating an account for commercial purposes (B2B relationship, e.g., Swiss fiduciaries).
2. Service Description
Lokbox provides a Software-as-a-Service (SaaS) platform to control an AI-based web-browsing agent for task automation. The service is designed to assist with routine checks, data entry, and reports.
3. Human-in-the-Loop and Review Duty
Interactive tasks: the AI agent prepares entries and transaction data in a Live View for Client review. Scheduled tasks: when the Client expressly selects the customer authorization checkbox during setup, the task may access connected accounts, retrieve data and prepare steps on the Client's behalf in the background. Lokbox submits forms, messages and changes on third-party sites only after approval by the Client, even for scheduled tasks; without that approval, the step concerned is not carried out. Without that authorization, a scheduled task is not enabled. Client responsibility: the Client is responsible for the task, schedule, authorization granted, and accuracy of the data used.
4. Client Warranties and Obligations
The Client warrants that they have the right to process all entered data (especially client files). The Client must ensure they possess the necessary access credentials and authorizations for all third-party portals where the agent is deployed. Credentials for the Lokbox account must be kept secure and confidential.
5. Acceptable Use
Misuse of the platform is strictly prohibited. You must not: use the platform for spamming, phishing, or sending unsolicited emails; bypass security measures of target sites; perform systematic automated scraping that violates the terms of target portals. Violations will result in immediate suspension without refund.
6. Subscriptions, Credits, and Billing
Pricing: pricing and plans (Starter/Pro/Business) are published at lokbox.ch/pricing. Credits: usage consumes credits based on task complexity (model turns and browser actions). Test Credits: 100 free credits are granted to the workspace per period after email verification is completed. Plan limits and current usage are shown in the workspace. Please send refund requests to info@lokbox.ch.
7. Cancellation and Account Deletion
Cancellation: subscriptions renew automatically and can be canceled anytime via the Stripe Customer Portal, taking effect at the end of the billing cycle. Refunds on Cancellation: already paid billing cycles are non-refundable. Account deletion first deactivates the user account and owned workspaces; it does not immediately erase all data. Memory conversation turns are scheduled for hard deletion after a 30-day grace period. Billing and legally required audit records remain retained for the applicable statutory period.
8. Disclaimer and Limitation of Liability
The service is provided on an "as-is" and "as-available" basis. Lokbox does not guarantee uninterrupted uptime or error-free agent performance, especially following layout changes on third-party portals. Lokbox is only liable for direct damages caused by intent or gross negligence. Liability for slight negligence, indirect damages, lost profits, or data loss is excluded. In any event, liability is capped at the amount paid by the Client in the last 12 months, or CHF 100 maximum.
9. Governing Law and Jurisdiction
Swiss law applies (excluding the UN Convention on Contracts for the International Sale of Goods). The exclusive place of jurisdiction is the competent court in Zofingen (Canton of Aargau), Switzerland.
10. AI System and Transparency (Art. 50 EU AI Act)
Lokbox is an AI system within the meaning of Regulation (EU) 2024/1689. Outputs produced by the AI agent are machine-generated and must be reviewed by the Client.
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